SHIPPING POLICY
- The shipment time is 3-10 business days within national territory (MEXICO).
- All purchases include shipment by MEXABOOT as a token of appreciation for your preference.
- Shipment Information: If, upon receiving the confirmation of your order, you realize that you omitted any information or that the information you provided when making your purchase is incorrect, we ask you to contact us within the first 24 hours thereafter so we can adjust the shipping address. Otherwise, there is a risk that our courier service will be unable to deliver the order due to missing information in the address.
- Track Your Shipment: As soon as your package has left our warehouse, we will send you a confirmation email with a link so you can monitor your package online through the courier service. Stay tuned to the tracking link for the latest updates and information about your shipment.
- Have you waited until the estimated delivery date and still haven’t received your order? We ask for a few additional days. Our partners in the courier service are undoubtedly doing their best to complete the delivery. If the delay persists, be sure to file a report directly with the courier service and let us know so we can assist you in tracking it.
EXCHANGES AND RETURN POLICY
Our commitment is to offer you unique and high-quality items, and based on this premise, you can return and/or exchange any item purchased on the mexaboot.com.mx website for the following reasons:
- If the item has manufacturing defects. BOOTS AND SHOES IN GENERAL. Broken zipper, or in the case of studs, rivets or any decorative detail that has come off due to the handling of the box during transport. Stones, studs or rivets detached or missing, as well as broken buckles.
- If the item sent is incorrect, provided that it is not damaged or used.
- The product you bought does not fit you and you want to exchange it for a different size. (Model change is not applicable.) SIZE AVAILABILITY MAY VARY.
How to make a return effective?
Los pedidos con descuento NO serán aplicables para devoluciones. (Ej: con uso de código de descuento, especial sales, etc. es decir son VENTA FINAL)
Here are the steps you need to follow to make a return:
- if you receive merchandise with a defect or damage, you will be eligible for a physical product exchange. However, you must report the issue within the first 30 natural days of receiving your order.
- if you want to exchange an item for a different size, you must report the issue within the first 15 natural days of receiving the item. *Important: if you want to exchange an item for a different size, the size you want must be available. If it is not available, you will be offered a model change instead.
- In order to generate a report for a return or exchange, you must send an email that describes the reason for the return or exchange and includes your Order Number and the product information to be returned. Specifically, the email should include the following information: the reason for the return or exchange, your Order Number, the product model, the product description, the product color, and the product size. It is very important to attach three photographs of the current condition of the footwear and its packaging. If there is a manufacturing defect, you should also attach a photograph of the detail.
- Your request will be reviewed, and if it is approved, you will receive an email with step-by-step instructions on how to proceed with the return or exchange.
(e-mail: retailmexaboot@gmail.com) as well as an electronic guide with the shipping information already included. In order to make a return or exchange, the packaging and footwear must be in their original condition. If they are not, your request may be denied. The packaging must include the coin sticker, cover, scratch-map, and dust covers. The footwear must be unworn and in its original box.
- once you receive the electronic guide, you must print it out and then take the specified product to a courier’s office. (Estafeta/Castores)
- Once you have shipped the package, you should let the company know by email retailmexaboot@gmail.com that it has been delivered. The company will then track the arrival of the merchandise. as soon as the company receives the package with the returned product, they will contact you as soon as possible to let you know that your new product has been delivered.
- You will not be charged for shipping for the first change or return you make for your purchase. However, there are two conditions that must be met:
The email you receive must indicate that the first change or return is free of charge.
The report must be made within 15 calendar days for size changes and 30 days for product quality issues.
If you make a change request for a product from the same order, you will be responsible for the shipping costs.
- If you make a change or return request for a product more than 15 calendar days after your purchase, your request will be reviewed. If it is approved, you will be responsible for the cost of shipping the product back to the company and for the cost of shipping the replacement product to you.
- If you make a change or return request for a product due to a quality issue more than 30 calendar days after your purchase, your request will be reviewed. If it is approved, you will be responsible for the cost of shipping the product back to the company and for the cost of shipping the replacement product to you.
- If the total value of your order is over $2,000.00, you can make a change for free. If your order is less than $2,000.00 pes, you will have to pay for the shipping costs of both the return and the replacement.
IMPORTANT: If you receive your order incorrectly, you will be able to exchange it for free. The discount that you received on your original order will also be honored on the dates that it was originally valid.
If you need more information about the policy, you can contact the company via email. retailmexaboot@gmail.com
CUSTOMER SERVICE HOURS: Monday to Friday 9 am to 2 pm and 4 pm to 6 pm